After-sales · Customer Value Agreement

More than maintenance.
Support to keep your operation
moving.

Request your CVA
01 · Customer Value Agreement

An agreement built around your operation

A Customer Value Agreement (CVA) is a personalized support plan that brings together maintenance, inspection and technical guidance according to the needs of your equipment and your operation.

It can be adapted from a single unit to an entire fleet, setting the level of support according to equipment type, application and working conditions.

02 · Coverage

A CVA for every kind of operation

Heavy machinery

Heavy machinery

Support plans to sustain the availability and performance of equipment used in construction, infrastructure, earthmoving and other demanding applications.

Light equipment

Light equipment

Maintenance and support solutions for equipment that is essential to construction, material handling and production operations.

Trucking

Trucking

Plans focused on the maintenance and availability of transport units to keep your operation moving.

03 · Customer value

More support. Greater control.

01Planned maintenance

Scheduled service to help keep your equipment working and reduce unexpected downtime.

02Cost control

Greater predictability in maintenance spending and better planning of your operation's resources.

03Specialized support

Guidance from the Platino Motors after-sales team for inspection, diagnosis, maintenance and technical support.

04Equipment health management

Tracking of the condition and maintenance of your units to spot needs early and protect their performance.

04 · Services

What can your CVA include?

The services included are defined according to equipment type, brand, application and the level of coverage selected.

  • Preventive maintenance
  • Scheduled inspections
  • Lubricants and filters
  • Spare parts
  • Diagnostics
  • Service scheduling
  • Maintenance reports
  • Service history
  • Technical recommendations
  • Training
  • Field support
05 · Benefits

The value shows in your operation

Less downtime

Get ahead of potential failures and cut time out of service.

Higher productivity

Keep your equipment available to do the job it was bought for.

More predictable costs

Better plan the resources you set aside for maintenance.

Longer service life

Protect the main systems and components of your equipment.

More value from your investment

Proper maintenance helps preserve the condition and value of the equipment.

06 · Process

This is how we build your CVA

  1. 01

    We get to know your operation

    We assess your equipment, applications and needs.

  2. 02

    We design your agreement

    We define the coverage and services that fit your operation.

  3. 03

    We plan your services

    We set the maintenance intervals and schedule.

  4. 04

    We stay with you

    We follow up on your equipment for the life of the agreement.

Your equipment can't stop.
Neither can our support.

Protect your investment and keep your operation moving with a Customer Value Agreement designed for the needs of your business.

Request my CVA